Our Guarantee

We’re committed to creating learning products that are safe, beautiful and meaningful for your children. Designed by child development experts, our play products are distilled to their simplest, purest purpose: to be exactly what children need at each stage.

Your satisfaction is of the utmost importance to us at Lovevery. Please contact us directly at heretohelp@lovevery.com with any questions or concerns. Thank you.

Frequently Asked Questions

General Questions

Where do I direct questions, comments or issues?

Reach out to us anytime at heretohelp@lovevery.com. Our business hours are Monday through Friday, 9 AM to 5 PM (MDT).

How do I return or exchange my product?

We want you to be totally satisfied with your Lovevery product. Returns are accepted within 30 days of purchase and must be in their original packaging. Please reach out to heretohelp@lovevery.com. with your name, order number and reason for return, and we will issue you a prepaid return label. Return shipping is free within the United States. 

How do I manage or cancel my subscription?

If you’ve subscribed with our pay-as-you-go option, please log into your customer account and click on Manage Subscriptions. You’ll see when your next Play Kit is scheduled to ship and can also cancel your Play Kits subscription. You are able to stop shipment up to 3 days before ship date using this functionality. If you’ve paid upfront for your subscription, please log into your customer account and click on Manage Subscriptions. You will see when your next Play Kit is scheduled to ship and can also cancel your Play Kits subscription. You will be refunded the purchase price of the Play Kits that you have not yet received and will forfeit any prepaid discount. If you have any trouble logging in to your account, please contact heretohelp@lovevery.com.

How do I sign up for your emails?

Subscribe to our mailing list here and be the first to get updates on products and offers, as well as tips for parents. You can also follow us on Facebook and Instagram for additional information on parenting, education and adorable pictures of our littlest fans. 

How do I unsubscribe from emails?

You’ll find an unsubscribe link located at the bottom of your emails. Reach out to heretohelp@lovevery.com for further assistance.

Can my baby become a Lovevery representative?

Follow us on social media to stay up-to-date on all casting calls. We’re always looking for photos of children playing with Lovevery products: tag @lovevery on Facebook and Instagram.

 

Orders, Shipping and Returns

Where can I buy Lovevery products?

Lovevery products are only available online and can be purchased from www.lovevery.com and can be added your Babylist registry. The Play Gym is also available on Amazon for purchase or to add to your registry.

How do I place an order?

Click to order The Play Gym or The Play Kits.

How do I check my order status?

After you submit your order, you’ll receive an email with your order confirmation. Once your order ships, you’ll receive another email with tracking information. If you need further assistance, email us at heretohelp@lovevery.com. We can’t wait for you to enjoy your products from Lovevery!

When will my order arrive?

We ship all orders by the next business day. Orders placed after 2pm MST Friday will be shipped on the following Monday. Orders will typically arrive in 5-7 business days.

How do I cancel an order?

As long as the order has not shipped, you can change or cancel your order by emailing us at heretohelp@lovevery.com. We’ll do everything we can to accommodate your request.

How do I return my order?

We want you to be totally satisfied with your Lovevery product. Returns are accepted within 30 days of purchase and must be in their original packaging. Please reach out to heretohelp@lovevery.com with your name, order number and reason for return, and we will issue you a prepaid return label. Return shipping is free within the contiguous United States.

Is my credit card information secure?

All personal and financial Information is collected over a secure SSL communication channel with encryption. We are committed to protecting your privacy!

How much is shipping?

Ground shipping is free for orders $75 and above in the contiguous US, and tiered based on purchase price for orders <$75. Shipping to Alaska and Hawaii are calculated as a fee based on purchase price. Shipping charges vary to Canada and are calculated at time of checkout; these include customs and duties.

Where do you ship from?

Our shipping facility is located in Boise, Idaho.

Do you offer international shipping?

We don’t currently ship outside of the United States and Canada; keep checking back to see if we’ve expanded our shipping locations.

How do I retrieve my username and password?

Your username is your email address, and your password can be reset here.

Gifting and Registry

What is gifting?

The Lovevery Play Kits were started as a subscription. Based on customer feedback, we have expanded our offerings to include the purchase of one or more consecutive Play Kits without requiring a subscription.

What is “Gift as a Group”?

Group gifting is designed for multiple individuals to give toward a Play Kits subscription. It also ensures that the recipient can receive as many Play Kits as possible without duplicates! This is a perfect solution for a gift where everyone “pitches in.” The creator of the group gift has control over when the gift ends (such as a date near the time of a baby shower). Contributors to the group gift will pay a lump sum of their choosing, and that amount will go to fund one Play Kit at a time in succession. For example, if Grandma gives $30, and Cousin gives $50, when Mom gives $40, it will go to the next Play Kit since each Play Kit is $80. The first Play Kit will ship when it's funded, and the remaining Play Kits will ship according to the recommended schedule based on the age of the baby. The creator also may choose if the first Play Kit ships to them (to be wrapped and gifted to the recipient) or directly to the recipient. Any Play Kits that aren't funded at the end of the gifting period (which the creator sets) will not be sent, but the recipient will then have the option to choose to continue the subscription with a discount. If a Play Kit is only partially funded, the extra funds will go to the recipient as a gift code that can then be used toward a subscription.

What happens if a Play Kit on my gift is only partially funded?

If a Play Kit is only partially funded at the time the gift closes, the extra funds will go to the recipient as a gift code that he or she can then use toward a subscription.

When does the first Play Kit in a group gift ship?

The first Play Kit on the group gift will ship immediately when it is funded. The remaining Play Kits will follow a delivery schedule appropriate to the birthdate entered.

What is “Gift on Your Own”?

This allows an individual to gift one or more Play Kits without starting a subscription. You'll enter baby's birthdate and then select one or multiple Play Kits as a gift. The gift will start with the recommended Play Kit appropriate to the baby's age. The first Play Kit will ship now, with the rest following the delivery schedule based on baby's age. You also have the option to enter the recipient's email address to be notified of the gift.

When does the first Play Kit in an individual gift ship?

The first Play Kit on the gift will ship immediately when it is funded. The remaining Play Kits will follow a delivery schedule appropriate to the birthdate entered.

How is the person receiving the gift notified?

The recipient will be notified via email after the first Play Kit is delivered.

What is a registry?

A Lovevery registry is designed for multiple individuals to give toward a Play Kits subscription and/or the Play Gym. It also ensures that the recipient can receive as many Play Kits as possible without duplicates! Set up a registry by going to https://gifting.lovevery.com/registry. You’ll enter in your information and what products you’d like to register for. You can also choose what you would like funded first if you’re registered for both the Play Gym and the Play Kits. You will also select an end date for the registry. On this date, you’ll have the option to purchase the rest of the Play Kits with a completion discount. If no action is taken within 2 weeks of the end date, the extra funds will go to you as a gift code that you can use on http://www.lovevery.com.

How do I change something on my registry?

Log in to your registry and click on “Edit Registry”. You can then edit your shipping information, baby’s due date, and the end date for the registry. You can also remove a product or change the shipping schedule.

Can I add Lovevery products to an existing registry?

Yes! The Play Gym is available on Amazon and can be added to an Amazon registry. It is also available on  Babylist and can be added to a Babylist registry. The Play Kits can also be added to a Babylist registry. You’ll just want to create a registry for the Play Kits on our site, then link it to your Babylist registry. To then link your registry to your Babylist registry, you may find the information in this link helpful (you'll want to just add Lovevery as another registry).

How do I give a gift card?

Click here. You can choose to give $25, $50, or a set amount to cover The Play Gym or Play Kit(s). Please note that discount codes do not apply to the purchase of a gift card.

How do I use a gift card?

Enter in the discount code at time of checkout. Any remaining funds can be used for a separate purchase. If you are trying to use multiple gift cards, please contact us at heretohelp@lovevery.com and we’ll take care of you!

Product Questions

Who are the experts who designed your products?

We consult with child development professionals from many backgrounds and fields of expertise. Learn more about them here.

Are Lovevery products safe for my baby?

Absolutely. We prioritize safety and quality in all of our products. All of our products are ASTM and CSPC safety certified and are tested rigorously by an independently certified third-party lab. All results must meet or exceed ASTM F963 and CPSC standards. All Lovevery products are made without BPA, phthalates, heavy metals, formaldehyde or flame retardants.

Where are Lovevery products made?

We produce Lovevery products at Hape, a German owned factory based in Ningbo, China. Hape produces for their own premium brand, as well as other brands such as Ikea, Ravensberger, and Kathe Kruse. Hape is one of the largest toy factories in the world that sources sustainably harvested wood, and as an organization is very focused on environmental conservation, energy efficiency, and worker safety. https://www.hape.com/us/en/about-us

How are The Play Kits different from The Play Gym? Is there overlap?

The Baby Play Kits and Play Gym complement each other, with very little overlap. Both are stage-based to promote baby's brain development. The Play Gym offers a whole year of play for foundational brain development, while the Baby Play Kits target two-month blocks of development for deeper focus. The Play Gym and first year of Play Kits are meant to complement each other, so there are some important concepts (like the use of black and white high-contrast images) that are highlighted in both the Gym and in the first Play Kit in particular, but in different ways (so a rattle, a special first book, etc.). Furthermore, we know that many of our parents like to have playthings specifically for use with the Play Gym vs. a set to put in the diaper bag, take to grandma's house, etc. But we know that every baby plays differently and that needs differ depending on lifestyle.

What age is The Play Gym designed for?

The Play Gym is designed for babies from 0-12 months of age, but we see many older babies and toddlers enjoying it, too!

Where can I find assembly instructions for the Play Gym and the Play Space Cover?

Watch our assembly videos here.

How do I store the Play Gym?

The legs disconnect from the connector in seconds and can be laid inside the mat and rolled up for storage. For long-term storage, we recommend saving the box.

Can I clean the Play Gym?

Yes. The Activity Mat can go in the washing machine—just remove the Learn to Focus Zone first and close the attachment loops on all 3 corners. The Montessori Ball can go in the washer and dryer, too. Launder on cold cycle and dry on a normal heat setting. Make sure to press the squeakers in the Making Sounds Zone several times to remove any excess water. The Learn to Focus Zone and Crinkle Teether fabric can go in the washer but should be air dried. The wooden and plastic components should not be laundered but can be wiped down with a damp cloth as needed. 

I lost one of my child’s playthings. Can you help?

Yes! We are happy to help you order a replacement plaything if something gets lost or chewed up by a furry friend (it happens!). Contact us and we’d be glad to help.

 

The Play Kits Subscription

What is the difference between Baby and Toddler Play Kits?

Baby Play Kits are designed for baby’s first 12 months of life: the “fourth trimester” (0 to 12 Weeks), and Months 3-4, 5-6, 7-8, 9-10 and 11-12. There are 6 total Baby Play Kits. Toddler Play Kits are designed for toddlers 13-24 months old and are shipped every quarter (every 3 months). There are 4 total Toddler Play Kits.

Can I purchase just one plaything by itself?

We do not sell any Play Kit item on its own. We have crafted each kit to be developmentally appropriate for each age group and as a whole, each kit has even more value than the playthings do independently.

How does The Play Kit subscription work?

The Play Kit subscription program delivers stage-based play products directly to your door every other month. We’ve done the research to develop products that are right for your child’s development stage by stage, accompanied by an in-depth Activity Guide that helps you learn right alongside your baby. The products and information in each Play Kit were informed by published research in the field of child development and reviewed by child development specialists from multiple disciplines. And best of all, you get to keep every one of the playthings! 

Why are there 6 Baby Play Kits and only 4 Toddler Play Kits?

Great question. Science tells us that after a child’s first year, his or her developmental path broadens considerably. We’ve packed more playthings into each Toddler Play Kit to keep your one-year-old busy and engaged for 3 full months, versus the 2-month periods of each Baby Play Kit. Breaking down the cost, the essential monthly price remains the same.

What if I want Play Kits that are not in my subscription plan?

Previous Play Kits can be added on at the same time a subscription is started and will ship at the same time as your first recommended Play Kit. If you’re in the middle of your subscription, please contact us and we’ll take care of you.

Do I have to return the playthings?

No, you do not—they are all yours to keep.

How do you determine which kits are right for my child?

The recommended Play Kit is based on your baby’s birth date and when he or she will grow into the next micro-stage of development. Every product and piece of information in each Play Kit was informed by published research in the field of child development and reviewed by child development specialists from multiple disciplines.

My baby was born prematurely and/or has a different developmental timeline. What date should I enter?

You may find it most relevant to use baby's due date/adjusted birth date, rather than birth date, to adjust the recommendation appropriately. For more specific guidance, please contact us.

Are the playthings only good for the months indicated on the box?

While the playthings are designed for a specific micro-developmental period, your baby will likely enjoy them long after that period has passed. We see many cases of big brothers and sisters joining in on baby’s fun, too!

When should I introduce each of the playthings?

Each Activity Guide comes with a recommended timeline that orders the playthings by complexity. However, each baby is different, and we encourage parents to introduce the playthings one at a time on multiple occasions. Your baby’s favorite toy today might be the one she had no interest in yesterday!

How long does a subscription last?

Subscriptions last until we no longer offer products for your child’s age, or until you cancel. Paid upfront subscriptions are auto-renewed on a pay-as-you-go plan unless you cancel or elect to pay upfront again.

When do you charge my credit card?

Pay-as-you-go subscriptions will charge your card when each Play Kit ships. Paid upfront subscriptions will only be charged one time, when the first Play Kit ships.

How do I change my address on my subscription?

Please note that if you have an existing subscription, you will need to change the address associated the subscription, not just your customer account address. If you need assistance, please contact us.

I canceled my Play Kits subscription. Can I restart it?

We’d love to have you back! Just contact us and we’ll have you up and running in no time.

When will my Play Kits ship? Can I change my delivery schedule?

Your Play Kit will ship on a delivery schedule based on the birthdate entered at the time you subscribe. You can always adjust your delivery schedule by going to your customer account. 

Why is my next Play Kit shipping so soon?

It can happen that the first 2 Play Kits ship closely together when a baby has almost aged into the next Play Kit at the time the subscription is started. This is a result of stage-based recommendations. We want your Play Kits experience to be fun, not stressful, so please contact us if you need any assistance with your delivery schedule. 

I was gifted a Play Kit. When will my next one ship?

That depends on your gift—you may receive one or multiple Play Kits as a gift. You will receive an email from Lovevery that includes a delivery schedule for that gift.

Cleaning and Care

We get it: messes are just a part of life. Here’s how to clean and care for Lovevery products.

The Play Gym

Cleaning the Play Mat, Play Space Cover, and Organic Cotton Teething Ring

Play Mat preparation: Remove the Learn to Focus zone from the velcro that attaches it to the Play Mat (the Learn to Focus zone is wipe clean only). Put the corner velcro straps together so they form a circle (to prevent snagging).

Teething ring preparation: Untie the fabric from the ring.

Machine wash the fabric items using cold water and gentle cycle. Air dry (do not machine dry).

Cleaning the Learn to Focus zone, Organic Cotton High Contrast Ball, wood, and plastic parts

Wipe these with a damp cloth as needed.

Play Gym Care

Check regularly to ensure all velcro and plastic connection points are secure.

The Play Kits

Cleaning the organic cotton playthings

Machine wash using cold water, mild detergent, no bleach, and gentle cycle. Air dry (do not machine dry). Exception: Montessori Ball is not machine washable, please wipe with a damp cloth as needed.

Cleaning the wooden playthings

Wipe clean with damp cloth

Cleaning the playthings made from rice plastic, silicone, or baby-safe plastic

Wipe clean with damp cloth

How to Set up your Play Gym

Adding your Play Space Cover

Need to make a return?

We want you to be happy with your purchase. If for any reason you’re not satisfied with your Lovevery product, email us at heretohelp@lovevery.com.

Include in your email: your name, order number and reason for return or exchange within 30 days of purchase. Please keep all original packaging, return shipping is free.

Privacy Policy

The purpose of this Privacy Policy (“Policy”) is to inform users about our collection, use, distribution and protection of information collected from users (“Users”). www.lovevery.com (“Site”) is owned and operated by Lovevery, Inc (“Lovevery®”). Please read this Privacy Policy carefully before using this Site. This Privacy Policy applies to this Site, all products and services offered by Lovevery®.

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Privacy Policy

By using this Site, you agree to comply with and be bound by this Policy and the terms and conditions. If you do not agree to this Policy, please do not use this Site or its contents.

We may revise this Policy at any time, please carefully read this Privacy Policy as it may of changed since your last visit. Any revisions will be posted on this Site. Your continued use of the Site will indicate you understand and accept the Policy as revised.

Last Update: November 1, 2017.

Collection and Use of Personal Information

Lovevery® collects personal information from Users in a variety of ways, including, but not limited to, creating an account, visiting the Site, placing an order, emailing, or subscribing to our newsletter.

Types of personal information (collectively referred to as “Personal Information”) collected from Users include, but are not limited to, name, email address, mailing address, phone numbers, sex, and any other information necessary to maintain association with you and a purchase.

Users are able to refuse to supply personal information but it may prevent them from using certain areas of the Site. Payment information, credit card information, collected is processed by a secure third party Site and is not stored.

Collection and Use of Non-Personal Information

Lovevery® and carefully selected third parties acting on our behalf collect non-personal information from Users in a variety of ways, including, but not limited to, browser name, computer type, dates and times of visit, Site searches, pages visited, content accessed or viewed, and technical information in regards to connection to the Site, operating system, internet provider and other similar information. Other means of collection include participating in surveys, contests, or submitting questions, reviews or comments. Lovevery® may use analytic tools in connection with such automatically collected non-personal information to better understand the user; how the Site is being used, and by whom in order to manage and constantly improve the Site.

Cookies

Our Site uses cookies to enhance the User experience. Cookies are a small piece of data a website sends to a web browser. Cookies are used to remember information, track web activity, and collect non-personal information. Users may choose to set their web browser to not accept cookies. If your computer does not accept cookies, some parts of the Site may not function properly.

How We Use The Collected Information

Lovevery® uses the collected personal information from Users in a variety of ways, including, but not limited to, improving the Site, processing payments, improving customer service, personalizing the User experience, promotions, sending emails and communications. Any information sent to or about Lovevery® or it’s products in the form of an email, message, review, review rating, blog, blog post, public chat, forums, message boards, news groups, suggestion, proposal or comment (“Forms of Communication”) is to be considered non-confidential and can be used for marketing or external purposes.

Security of Information

Lovevery® uses reasonable efforts to maintain a secure operating environment to protect your information from unauthorized or accidental access. Information is collected over a secure SSL communication channel with encryption. While we are committed to protecting your privacy, No security measures are perfect or impenetrable; no transaction over the internet can be completely secure.

Sharing of Information

Lovevery® does not sell, rent trade or lease Users personal information. Lovevery® uses third party administrators to operate the business including but not limited to, sending out communications, shipping, and financial institutions. We occasionally share demographic information with trusted business partners, affiliates and advertisers.

Third Party Websites and Links

The Site may contain links to third party websites and content. The Privacy Policy only applies to our Site. Please review their policies to learn how they collect information. Interaction with other websites is subject to that website’s own terms and policies. Also, Lovevery® does not endorse, warranty, represent or ensure the accuracy of information, goods or services provided or offered with the third party websites. Lovevery® only controls the content of our Site.

Intellectual Property

Lovevery® owns all rights, title and interest in the www.lovevery.com website, the proprietary content and intellectual property. The Content includes but is not limited to logos, trademarks, text, code, graphics, designs and images (“content”). It is strictly prohibited to copy, modify, distribute, transmit, display, reproduce, publish, license, or link to any Content on the Site without being specifically authorized by Lovevery®.

Minors

If you are under 18 please do not provide any personal information. The Lovevery® Site is intended for adults only. If anyone has submitted information under the age of 18 please notify us so we can delete the information.

Contact us

If you have questions in regards to the Privacy Policy or any other questions please contact us at:
Lovevery®
www.lovevery.com
P.O. Box 354
Boise, ID 83702
heretohelp@lovevery.com

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Terms and Conditions

The Lovevery website and services are provided by Lovevery, Inc. ("Lovevery", "we" "us" or "our"). These terms and conditions (these "Terms of Service") govern your ("you" or "your") access to and use of the lovevery.com web site (the "Website") and all services provided by Lovevery via the Website including without limitation our subscriptions, products and gift cards (collectively, the "Services").

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We may revise this Agreement at any time, please carefully read this Agreement as it may of changed since your last visit. Any revisions will be posted on this Site. Your continued use of the Site will indicate you understand and accept the Agreement as revised.

Last Update: April 18, 2019

ACCEPTANCE OF TERMS

By clicking "Continue" on the account creation page or otherwise using our Website or subscribing to our Services, you indicate your unconditional acceptance of the following Terms and Conditions. Please read them carefully, as they may have changed since your last visit. The most recent version of these Terms and Conditions may be viewed at

REGISTRATION AND ACCOUNT CREATION

In order to start using the Lovevery services, you must register an Account on our Website. To create an Account, simply enter a valid email address. For us to successfully provide you the Service, you must create and maintain a Lovevery account ("Account") and additionally provide us with:
a United States shipping address (unless creating an Account for gift card purchases);
and a valid credit card number (your "Credit Card") and billing information which the individual creating the Account has the right to use (collectively, and together with any other information you may provide us in creating your Account, "Account Information").
As a registered user, you acknowledge and agree that we may use such information to communicate with you about the Service. We may also send you special offers and commercial email messages which you may or may opt out of by emailing us at heretohelp@lovevery.com or selecting to unsubscribe as may be provided in the applicable e-mail correspondence.

TERMS OF SALE

The following terms apply to your purchase of the products offered on the Site, whether by way of a subscription, “add-on” product, or otherwise (“Services”).

Product Descriptions. We try to make the Site thorough, accurate, and helpful to our customers. Nonetheless, there may be times when certain information contained on the Site may be incorrect, incomplete, inaccurate, or appear inaccurate because of the browser, hardware, or other technology that you use. We apologize in advance for any such errors that may result in an incorrect price, inaccurate description, item unavailability or otherwise affect your order. We reserve the right to correct errors (whether by changing information on the Site or by informing you of the error and giving you an opportunity to cancel your order) or to update Product information at any time without notice.

Availability and Pricing. Lovevery reserves the right to change the prices and available Products and Subscriptions at any time. Any Subscription you have already paid for as of the date of such notice will not be affected by such change for the then-current term of the Subscription. Quantities of some Products may be limited and stock cannot always be guaranteed. Products offered for sale on this Site are for sale only in the United States and Canada and all prices are quoted in U.S. dollars. We may occasionally make errors in the stated prices on this Site. If a product’s correct price is higher than the listed price, we will, in our discretion, either confirm the correct price with you or cancel your order and notify you of such cancellation.

Purchasing Products. The display of Products on the Site invites you to make us an offer to buy the Products. Your order is an offer to buy the Products, which we accept only by shipping the Products ordered. Any confirmation that you receive after placing an order does not constitute an acceptance of your offer, and is subject to correction before shipment in the event of inaccuracies, errors, Product unavailability, or for any other reason.

Orders. We have the right to refuse or limit any orders, limit quantities, and Memberships. We will not be liable if a Product is unavailable or if shipment is delayed. All orders are non-cancelable; we may grant or deny cancellation requests in our sole and absolute discretion. We reserve the right to provide substantially similar products to fulfill your order.

Returns. If for any reason you’re not satisfied with your Lovevery product purchased through our website, email us at heretohelp@lovevery.com.
Include in your email: your name, order number and reason for return or exchange within 30 days of purchase. Please keep all original packaging.

Damaged or Incomplete Shipment. If you receive a damaged or incomplete shipment of Products, or if you are otherwise unhappy with any Product, please contact us at heretohelp@lovevery.com. We must receive notice of a damaged or incomplete shipment within two (2) weeks of receipt (as shown on by our common carrier’s shipping information). Any refunds or replacements are made solely in our discretion.

Payment. You authorize us (and any payment processor) to charge your payment card for all purchases you make, including regularly for Subscriptions. We accept the forms of payment stated on the Site and, for credit card payments, charge your credit card when your order is processed. The bank issuing your credit card may control when to release funds in the case of an order cancellation or refund. We reserve the right to use the payment information you provide us in connection with this payment to provide better service to you should you wish to use our service again in the future and to protect us from fraud and other losses. Completion of a payment transaction is contingent upon: (a) you providing complete personal, account, transaction and any other information needed, (b) authorization of the payment by your credit or debit card company, and (c) acceptance of your payment. You may cancel your payment prior to your final submission of it to us. We may, in our sole discretion, cancel your payment at any time by providing notice to you through your contact information or by a notice when you attempt to make a payment. We may cancel a payment or prevent you from initiating future payments for any reason, including, without limitation, the following: (i) if you attempt to use the Services in breach of any applicable law or regulation, including the card network rules or regulations; (ii) if you use the Services in breach of these Terms; (iii) if we suspect fraudulent, unlawful or improper activity regarding a payment; (iv) if we detect, in our sole discretion, that your payments have excessive disputes, high reversal rates or present a relatively high risk of losses; or (v) failure to cooperate in an investigation or provide additional information when requested.

Taxes. Stated prices do not include any customs duties, sales, use, value-added, excise, federal, state, local or other taxes. You are solely responsible for the payment of such taxes or duties related to your purchase. We have the right to charge you for any taxes or duties that we believe we are required to pay or collect related to your purchase.

Gift Certificates/Card. You may purchase Lovevery gift cards for anyone 18 and older through the Services ("Lovevery Gift Cards"). Lovevery Gift Cards can be redeemed solely through our Services for Products. Lovevery Gift Cards cannot be redeemed for cash except where required by law. Lovevery Gift Cards require no maintenance, activation, or other fees. Risk of loss and title for Lovevery Gift Cards pass to the purchaser upon electronic transmission to the purchaser or designated recipient, or our delivery to the carrier, whichever is applicable. Lovevery is not responsible for lost or stolen Lovevery Gift Cards, or for use without your or the recipient's permission. Lovevery reserves the right to close accounts and request alternative forms of payment if a Lovevery Gift Card is fraudulently obtained or used.

Personal Use Only. Products are for your personal use only. You agree not sell or resell any products you purchase or otherwise receive from us in connection with your Membership. Except where prohibited by law, we may limit the quantity of Products available for purchase. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products to be provided to you that may result in a violation of these Terms, as we determine in our sole discretion.

FEEDBACK

In the event that you provide us any ideas, thoughts, criticisms, suggested improvements or other feedback related to Products or the Services (collectively "Feedback"), you hereby grant us a non-exclusive, worldwide perpetual license to use the Feedback to: (a) improve our Services or any Products and (b) promote the Services and Products, and that you will not be due any compensation for your Feedback that is used in these ways.

WEBSITE CONTENT

Users have a personal, non-transferable, non-exclusive right to access and use the Content of this Website subject to these Terms and Conditions. The term "Content" means all information, text, images, data, links, software, or other material accessible through the Website or Services, whether created by us or provided by another person for display on the Website or through the Services.

We reserve the right to make changes to document names and content, descriptions or specifications of products or services, or other information without obligation to issue any notice of such changes.

You may view, copy, download, and print Content that is available on this website or through the Services, subject to the following conditions:The Content may be used solely for internal informational purposes. No part of this website or its Content may be reproduced or transmitted in any form, by any means, electronic or mechanical, including photocopying and recording for any other purpose. The Content may not be modified. Copyright, trademark, and other proprietary notices may not be removed.

Nothing contained on this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use this Website or any Content displayed on this Website, through the use of framing or otherwise, except: (a) as expressly permitted by these terms of use; or (b) with our prior written permission or the permission of such third party that may own the trademark or copyright of material displayed on this Website.

We may alter, suspend, or discontinue this Website or the Services in whole or in part, at any time and for any reason, without notice. The Website may also periodically become unavailable due to maintenance or malfunction of computer equipment or for other reasons.

RESPONSIBLE USE AND CONDUCT

By visiting our Website you agree to use all information, resources, products, tools, and services (“Content”) only for the purposes intended and permitted by the terms of this User Agreement and applicable laws, regulations and accepted online practices. The Content of this website is for personal non-commercial use.

By visiting our Website you are responsible for the confidentiality of your account login information and are responsible for all activities that occur under your account. You agree all information you provide for your account is accurate and up to date. You agree to access our resources only in the means we provide and will not attempt to copy, duplicate, distribute, reproduce, display, sell, trade or resell any of our information, resources, content or tools.

Failure to comply with our User Agreement holds you solely responsible for consequences, losses or damages Lovevery® directly or indirectly incurs and you may incur criminal or civil liability.

SUBSCRIPTION CANCELLATIONS

We work hard to provide the best experience possible and the best products for every age; however, you may cancel your automatic renewal through the account page on the Website. You must update your account on the Website at least ten days prior to your next shipment.

Your subscription will continue until you cancel or until lovevery no longer offers products for your child’s age. If you do not cancel your subscription 10 days prior to your next shipment, your subscription will automatically renew.

You will continue to be renewed at the same effective annual rate, charged ratably upon shipment of goods and subject to an annual price increase of up to 10% if Lovevery, Inc so chooses.

We may terminate your membership, without notice, for conduct we believe violates these Terms and Conditions or our policies, is harmful to our business interests, or for an inactive account.

LIMITATION OF LIABILITY

In no event shall Lovevery or its officers, directors, employees, parents, or affiliates be liable to any user of this website or any other person or entity for any direct, indirect, special, incidental, consequential or exemplary damages (including, but not limited to, damages for loss of profits, loss of data, loss of use, or costs of obtaining substitute goods or services) arising out of the use, inability to use, unauthorized access to or use or misuse of the products or the website or any information contained thereon, whether based upon warranty, contract, tort (including negligence), or otherwise, even if has been advised of the possibility of such damages or losses.

You agree Lovevery’s total cumulative liability in connection with these terms and conditions, the website, the content, or any product or services whether in contract, tort, or otherwise, shall not exceed the amount you paid to Lovevery in the then-prior calendar month.

INDEMNIFICATION

By using this Website, our Services, or supplied Products, you agree to indemnify, hold harmless and defend Lovevery from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to, attorneys' fees, resulting directly or indirectly from a claim by a third party that arises in connection with use of this Website, Services, or Products by you or any other person accessing the Website using your member login account.

ACCURACY OF USER INFORMATION

Accuracy: You may use this Website (but not subscribe to our Services) without volunteering personally identifiable information. If you choose to provide information to register for or participate in a service, event, or promotion on this Website or to use our Services, you agree that you will provide accurate, complete, and up to date information as requested on the screens that collect information from you.

MINORS

Lovevery services are available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law. Individuals under the age of 18 can use this service only in conjunction with and under the supervision of a parent or legal guardian. In this case, the adult is the user and is responsible for upholding all Terms. Although we will not collect information from any individual under the age of 13, Account Information may contain personally identifiable information—including the first name, last name, address and birthday—of minors ("Child Personal Information"). Maintaining the confidentiality of your Account Information generally, and Child Personal Information specifically, is a responsibility we take seriously—we will not use or disclose Child Personal Information or your Account Information except as necessary to provide the Service or as otherwise authorized by you. Such necessary uses and disclosures may include, without limitation, providing Child Personal Information to our service providers and contractors.

SECURITY

When you register to participate in Lovevery services on this Website, you may be required to establish a login identifier and a password. You are responsible for protecting your login and password from unauthorized use, and you are responsible for all activity that occurs on your account (including without limitation financial obligations). You agree to notify us immediately if you believe that your login or password has been or may be used without your permission so that appropriate action can be taken. We are not responsible for losses or damage caused by your failure to safeguard your login and password.

DISCLAIMER OF WARRANTY

You are solely responsible for determining if the books are suitable for your children. We do not take responsibility for the content in books or whether the books we choose conform to values suitable to every parent who subscribes to our service.

Under no circumstances will we be liable for any loss or damage caused by your use of the Products or your reliance on information in any Content on this Website. You agree that your sole and exclusive remedy arising from or relating in any way to any product shall be its replacement or a credit towards another monthly shipment, at Lovevery’s discretion.

Except as expressly provided herein, all products supplied, and all text, images, and other information on or accessible from this website are provided "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Specifically, but without limitation, Lovevery does not warrant that: (i) the information available on this website is free of errors; (ii) the products or services are not defective; (iii) the functions or services (including but not limited to mechanisms for the downloading and uploading of content) provided by this website will be uninterrupted, secure, or free of errors; (iv) defects will be corrected, or (v) this website or the server(s) that makes it available are free of viruses or other harmful components.

EXCLUSIONS

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. accordingly, some of the above limitations may not apply to you.

NO IMPLIED ENDORSEMENTS

In no event shall any reference to any third party or third party product or service be construed as an approval or endorsement by Lovevery of that third party or of any product or service provided by a third party. Likewise, a link to any third party Website does not imply that we endorse or accept any responsibility for the content or use of such a Website. As with the purchase of a product or service through any medium or in any environment, you are responsible for exercising appropriate judgment and caution.

JURISDICTIONAL ISSUES

We make no representation that information on this Website, or the Products or Services we provide, are appropriate or available for use outside the United States. Those who choose to access this Website from outside the United States do so on their own initiative and at their own risk and are responsible for compliance with applicable local laws.

TERMINATION

We may terminate any user's subscription or access to our Website or Services for any reason and at any time, with or without prior notice. It is our policy to terminate users who violate these terms and conditions, as deemed appropriate in our sole discretion. You agree that we are not liable to you or any third party for any termination of your access to our Website or Services.

ENFORCEMENT

Governing Law and Jurisdiction. These Terms of Service shall be governed by and construed in accordance with the laws of the State of Idaho, including its conflicts of law rules, and the United States of America. You agree that any dispute arising from or relating to the subject matter of these Terms of Service shall be resolved in Ada County, Idaho.
Class Action Waiver – IMPORTANT – PLEASE REVIEW AS THIS AFFECTS YOUR LEGAL RIGHTS.

Arbitration. You agree that all disputes between you and us (whether or not such dispute involves a third party) with regard to your relationship with us, including without limitation disputes related to these terms of service, your use of the services, and/or rights of privacy and/or publicity, will be resolved by binding, individual arbitration in Boise, Idaho under the streamlined arbitration rules and procedures (“rules”) of judicial arbitration and mediation services, inc. (“jams”) then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected from the appropriate list of jams arbitrators in accordance with such rules, and you and we hereby expressly waive trial by jury. Discovery and rights to appeal in arbitration are generally more limited than in a lawsuit, and other rights that you and we would have in court may not be available in arbitration. As an alternative, you may bring your claim in your local “small claims” court, if permitted by that small claims court’s rules and if within such court’s jurisdiction, unless such action is transferred, removed, or appealed to a different court. You may bring claims only on your own behalf. Neither you nor we will participate in a class action or class-wide arbitration for any claims covered by this agreement. You are giving up your right to participate as a class representative or class member on any class claim you may have against us including any right to class arbitration or any consolidation of individual arbitrations. You also agree not to participate in claims brought in a private attorney general or representative capacity, or consolidated claims involving another person’s account, if we are a party to the proceeding. This dispute resolution provision will be governed by the Federal Arbitration Act and not by any state law concerning arbitration. Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction. Any provision of applicable law notwithstanding, the arbitrator will not have authority to award damages, remedies, or awards that conflict with these Terms of Service.

Severability. If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this section will be null and void. This section will survive the termination of your relationship with us.

You may not assign these Terms and Conditions or any license set forth herein, in whole or in part, without our prior written consent. We may assign these Terms and Conditions (including, for the avoidance of doubt, any rights to Account Information we may have) without your consent, to an affiliate or in connection with any merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. Any purported assignment in violation of this section shall be null and void. These Terms and Conditions shall be binding on all permitted assignees.

INTELLECTUAL PROPERTY, COPYRIGHTS AND TRADEMARKS

You agree and acknowledge that, as between you and Lovevery, unless otherwise stated in these Terms and Conditions, Lovevery owns and retains all right, title and interest in and to (i) the Website and all improvements, enhancements and modifications thereto, (ii) notwithstanding the Feedback section (above), comments, suggestions, or other feedback regarding any aspect of the Services or the Website submitted by you, (iv) all products, and (v) all intellectual property and proprietary rights in and related to any of the foregoing (collectively, "Lovevery Intellectual Property"). To the extent you have or later acquire any right, title or interest in any Lovevery Intellectual Property, you hereby irrevocably transfer and assign all such right, title and interest in such Lovevery Intellectual Property to us.

ENTIRE AGREEMENT

These Terms and Conditions constitute the entire agreement between the parties relating to the subject matter herein. We may, at our sole discretion and without notice, revise these terms at any time by updating this posting.

Contact Us

If you have questions in regards to the User Agreement or any other questions please contact us at:
Lovevery®
www.lovevery.com
PO Box 354
Boise, Idaho 83702
heretohelp@lovevery.com

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